Posts Tagged ‘Customer Base’
The importance of content marketing is vast; it encompasses all formats and can be utilized to attract customers. Content marketing is an expansive term for marketing via digital media such as social media, blogging, content syndication, newsletters, email marketing and more. If you are neglecting to use content marketing, then you are failing to connect with prospective clients and referral partners that you may not have been able to connect with using traditional channels. When content marketing, it is a necessity to provide your customers with fresh, relevant, and advantageous information. Listed below are three reasons why content marketing is essential to achieve a successful marketing campaign.
1.) Keeps Happy Customers: The general pubic is being perpetually assaulted with advertising; people are exhausted from seeing ads covering every website they visit. Content marketing is a way to get beneficial information about you or your business to the public without hassling them with ads. The key to hooking your targeted demographic is simple: Give them what they want. Trusted, useful, reliable information that they will find valuable.
2.) Spread The Word: Content marketing, when done correctly can have a dramatic impact on customers if they enjoy the provided information. Viewers that benefit from your material are more prone to share your information online or by word of mouth. Businesses can generate a large customer base by putting their voices to use. Word of mouth can also have an opposite effect if you have not marketed properly. Make sure that the information you post is not wasting readers’ time and is relevant to your readership.
3.) Build Trust: Learning customer concerns, asking questions, answering questions and providing readers with useful information will, in turn, create a bond between you and your client. Through natural interactions and reciprocal dialogue, you will be learning about their needs and wants, allowing you to build trust and assist them while also working to continually improve your business and strengthening the core building block on the chassis of healthy client-relationships. Trust is key.
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Predictions are a dangerous business. After all, if they’re wrong, it’s only a matter of time before everyone knows it. Nevertheless, the end of each year brings with it a flood of forecasts, predictions, and crystal-ball gazing gurus who claim to know what will happen in the year ahead. For your convenience, we’ve scoured the web in an effort to collect the experts’ most frequently forecast trends in social-media and email marketing for 2012 …
Email and Social-Media Marketing: A recent survey found that among the marketing programs businesses planned to invest in during the coming year, email and social-media marketing topped the list. And though the edge of the cutting edge will tell you that email is obsolete, everyone uses it – which explains its continued presence on trend lists. More than two-thirds of companies surveyed said they plan on integrating their social-media and email campaigns in 2012 and 47 percent said they would focus on using email to grow their social-media channels, such as Facebook and Twitter pages.
Content Curation: If you have a friend that’s particularly good at finding adorable puppy videos and insists on sending every one of them to everyone in their email address book, you’re already familiar with the concept behind content curation. Which is to say, it’s nothing more than sharing. For business, that means sharing good, relevant content with your fans and followers. When you come across something that would be informative or interesting to your customer base, post a link with an explanatory note. Make it your goal to become a trusted source of quality content. Sure, anyone can do a Google search and find what they want on their own but collecting the best bits and presenting them in one place will save them time and keep ‘em coming back.
Facebook: Facebook is hardly new but the number one social-media site on the web continues to evolve. And that evolution means Facebook will continue to weave itself into the everyday life of their members through new platforms, apps, and smart phone functionality. Once upon a time, merely having a Facebook presence for your business was the trend but now it’s time to take it seriously. Just based on the staggering membership numbers or the fact that it’s the website Americans spend most of their time using, Facebook has become an essential part of any social-media campaign.
Content Marketing: The difference between content marketing and content curation is simply who’s writing the blog posts, composing tweets, and creating videos. So while it’s a good idea to share interesting industry-relevant news with your online network, you’ll also have to create some content on your own. And no, this doesn’t mean you need an audio/video department and a team of former newspaper editors. It means you need to communicate. How and when are up to you.
The Ibis Network / www.theibisnetwork.com
It’s tempting to think social-media success involves a little magic and some sleight-of-hand. There must be some app, service, software, or site that would propel your profits and boost your business. Maybe the spammers are right and you should just buy 1,000 Facebook fans and wait for them to spread the word. Sadly, though there are many helpful tools available to help you along the way (See our previous posts on apps and plugins for LinkedIn, Facebook, and WordPress), social media isn’t magic. It is, however, an effective way to develop relationships and create word-of-mouth if done correctly.
Here are some tips on successfully marketing your business through social media …
Content is King: Social-media success requires a bit of restraint. Which means, while you may want to fill your blog or Twitter feed with advertisements for you and your business, you’ll do better offering content that is interesting to your potential customer base and forming relationships with any followers or fans you make along the way. Keep your content short and easy to read. On Facebook, for example, it’s been shown that shorter posts get shared 27 percent more than longer posts. And, when you think about it, it’s just common sense. If you’re selling cupcakes, people will get tired of hearing about how you’ve got cupcakes for sale. But what if you posted a recipe instead? It’s likely that the recipe would be shared and enjoyed by more people than yet another plea for business.
Relationships Matter: Whether you have 10 Twitter followers or 5,000 Facebook fans, you should make an effort to treat them as something more than potential dollar signs. After all, people will be more loyal and likely to tell their friends if there’s a person behind the page rather than a company logo that rarely responds to messages or comments. Don’t be as concerned with the number of connections you’ve made as much as the connections themselves. Be personable, appreciative, and responsive. You may find shifting your focus from quantity to quality will, strangely enough, end up boosting your numbers.
Sharing is Caring: Your goal is to get people to share your content or your contact info. You may find someone in search of exactly the service you provide through your social-media efforts or you may be contacted by someone who had a link sent to them or had a friend tell them about your business. In other words, it’s about word-of-mouth. And the best way to create word-of-mouth is to do your best to be respectful and not an annoyance. Post regularly to your blog or social-media site but not so much that people tune you out. Share good information and think it through. Think about what you’d be interested in or what would be helpful to your customers and allow that to guide what you post.
The Ibis Network / www.theibisnetwork.com
There are always those that are slow to adopt new technologies. There were likely a stubborn few who insisted that the horse-and-carriage was, in fact, a much more effective means of transportation than the early automobile. Then there are those that fundamentally misunderstand the medium, like those that thought television would be a passing fad. In other words, innovation can lead to myths, mistakes, and misconceptions.
Below, we tackle some common social-media myths in an effort to better understand the benefits and best practices of any online effort.
It’s Not For Business: Social-media marketing is good for any business, despite those that say it only works for some. After all, in any business endeavor, getting word out about your services is the name of the game. Social media is yet another platform to do just that. Keeping in touch with clients, announcing new products or services, educating, communicating, and engaging your customer base are made easier with a smart strategy and some effort.
It’s For Kids: Last year, social networking was named the top emerging channel for lead generation. In addition to being an effective way of branding your business and syndicating your message, social media has been found to help build and maintain businesses by improving their relationships with their clients, customers, partners, and prospects.
It’s Automatic: For as many people that will tell you social media won’t work for your business, there are those that will tell you that it’s easy, automatic, and requires little more than setting up the pages and reaping the rewards. But having a successful networking strategy, whether online or off, means work. In order to build and keep traffic coming to your profiles and pages, you’ve got to maintain your presence and offer something of value. That means, responding to comments, offering interesting content, keeping your pages fresh, and, most of all, participating.
It’s About The Numbers: Having the most Facebook fans in your region certainly can give the impression of success. But having 20,000 fans outside of your target audience only means your business isn’t doing as well as your Facebook page. Don’t get discouraged. Having five fans that bring you consistent business is better than having a million that don’t.
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The Ibis Network / www.theibisnetwork.com